Summer Sale: 40% OFF sitewide | Free standard shipping
FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to [email protected].
Product-Related
Q: “Will the Case Turn Yellow?”
Caseonic clear cases feature a hard PC back and a soft TPU frame to maintain texture. Tests show the PC back remains clear over time. However, due to current technology, the TPU frame may yellow eventually, despite using top-tier German Bayer UV-resistant material. To prolong its clarity, keep the case away from grease, dyes, smoke, and cosmetics.
Q: “How Protective Is the Case?”
Our phone cases have been engineered with a slight thickness increase of 1mm to enhance protection while maintaining optimal heat dissipation. We continually refine our designs based on customer feedback to offer the best protection without compromising functionality. If you have further suggestions, please reach out—your feedback is invaluable to us.
Q: “How Durable Is the Stand?”
The magnetic invisible ring stand is proven to handle a 1.7 kg press. We are keeping developing new designs and looking for practical materials to make this part more durable.
Q: “Does the Case Show Fingerprints?”
Regarding the fingerprints and smudges problem, our phone cases have adopted anti-fingerprint technology to avoid most similar problems, but occasionally, a few cases may have some flaws. And some of the oil and sticky liquid or cream, like masks, cooking oil, etc., would cause the problem of fingerprints. We have strengthened product quality control to avoid similar issues happening again.
Q: “Magnetic Strength Issue?”
Our magnetic cases are designed to work in most situations, but the charger’s size and type can affect magnet strength. Could you check the attachment for more details and let us know which phone charger or car mount you’re using? Contact us at [email protected] and we’d love to help with a targeted solution.
Q: “Case Feels Slippery?”
We’ve designed our cases with a matte texture for a silkier touch and added a special side grip for easier handling. For better grip, you can try using a back ring or keep your hand dry while using the phone. We’ve shared your feedback with our product team for future improvements.
Q: “I want to buy a case for myself/my family/friends. Can you recommend a suitable one based on my needs?”
Submit this form to get a personalized recommendation! We’ll reply you in 24 hours.
Coupons & Sales
Q: “Can I use more than one code per order?”
Unfortunately, no dice! 🙃 We only allow one promo code or discount per order. Gift cards can’t be combined with promo codes either, and some codes don’t work on sale items.
Q: “Where do I apply a promo code?”
Easy peasy! Just head to checkout, and you’ll spot a discount code box on the right side of the page. Type your code in there, hit apply, and voilà—your discount is ready to roll!
Q: “Why isn’t my coupon code working?”
If your code’s being stubborn, it might be due to one of these reasons: Item Restrictions: Some codes only work on specific products or collections, and they usually won’t play nice with sale items. Fix: Remove those items and reapply the code. Code Requirements: Some codes need you to hit a minimum spend or have specific items in your cart. Fix: Double-check the code’s fine print and adjust your cart as needed. Sale Items: Codes generally don’t stack with sale items. Fix: You’ll need to either ditch the sale items or the discount code. Still stuck? Drop us an email at [email protected], and our friendly Customer Support Team will sort it out!
Ordering
Q:"Oops, Ordered the Wrong Size or Gave the Wrong Address?"
If your order hasn’t shipped yet, email us at [email protected] ASAP to update it. If it’s already on its way, you’ll need to contact the shipping company after it arrives to correct the address.
Q:"Trouble Placing Your Order?"
If you’re having trouble placing an order, it might be due to your payment method or browser. Try switching browsers (like Chrome, Safari, or Firefox), clearing your cache, or using a different payment option. Still stuck? Drop us an email at [email protected] or DM us on Facebook—we’re here to help!
Q:"What Payment Methods Do You Accept?"
We accept major credit/debit cards, Shop Pay, PayPal, Klarna and so on.
Q:"Can I Cancel My Order?"
Yes, you can! If your order hasn’t shipped, email [email protected] to cancel, and we’ll refund you in full. If it’s already on its way, you’ll need to return it after receiving it, and you’ll cover the return shipping cost. Once we get the item back, we’ll process your refund.
Q:"Missing Order Confirmation?"
You should get an order confirmation within 5 minutes. If you don’t see it, check your spam folder or make sure you entered the right email. Still no luck? Email us at [email protected] with your name and shipping address, and we’ll help track it down.
Shipping
Q:"Do You Ship Internationally?"
Yes, we do! We cover most countries worldwide. If you can’t find your country at checkout, it means we’re not shipping there yet—sorry about that!
Q:"How Much Is Shipping?"
Shipping is free for most orders. However, certain regions might have additional tax charges based on local policies, which you’ll need to cover. Sometimes, promotional events with gifts might require you to pay shipping.
Q:"Missing Package?"
Contact our support team or use the tracking number to get in touch with the shipping company.
Q:"When Will My Order Arrive?"
For U.S. orders, expect delivery within 2-4 days. For other regions, it usually takes 7-10 business days.
Q:"Wrong Address or Received the Wrong Item?"
Sorry for the mix-up! We understand how frustrating that is. If this happens again (hopefully not!), contact us first, take a picture of the label on the packaging and the product you’ve received for us to confirm the issue. We’ll resolve it within 12 hours—no need to return the product.
Returns & Warranty
Q:"Return Policy"
You can find all the details about our return policy here: Return Policy
Q:"How Much Is Shipping?"
Whether you bought your case 5 or 10 years ago, as long as you provide the order number and a photo of the issue, we’ve got you covered with full after-sales service. To activate your warranty, simply add our official WhatsApp at +1 (507) 320-9845 and provide your order number.
Q:"When Will I Receive My Refund for a Returned Item?"
Refunds are typically processed within 1-2 days. You can check your account to see if the order has been refunded and stay in touch with us for updates.
